The needs of modern field service operations have changed due to new technologies, changes in consumer expectations, and the economy.
Companies with field operations are equipping their workforce with digital tools like intelligent devices, real-time monitoring, IoT, and artificial intelligence enabled tech to cope with these changes by improving operation efficiency & productivity.
By integrating more advanced digital tools and field service management software, companies can sync workflows and create more effective strategies based on real-time data. This will help your field workers accomplish more by working smarter instead of harder, as well as helping office staff by eliminate paper-based processes as well as manual data entry that cause delays and introduce human error.
A key management solution for field service operations is Mobile Workforce Management (MWM). MWM Solutions provide visibility to field workers, optimize and control field operations & mobile staff performance. According to the report by verified market research, the Mobile Workforce Management Market size was valued at USD 3.89 Billion in 2020 and is projected to reach USD 10.46 Billion by 2028, growing at a CAGR of 13.16% from 2021 to 2028.
What is MWM and MWMS?
MWM is the management of a mobile workforce with the help of tools such as apps, software, and processes or networks.
MWMS (Mobile Workforce Management Software) is a solution integrated with MWM that enables businesses to manage their employees while they are on the go. For mobile workers, it’s a tool that assists them in performing their job more effectively throughout their day. For a manager, it’s a visibility solution that helps them keep track of field worker productivity.
In today’s global workforce, 80% are deskless workers. According to the survey from EMERGENE, the top deskless workforce industries are: Agriculture, Education, Healthcare, Retail, Hospitality, Manufacturing, Transportation, and Construction, that employ 2.7B employees.
This survey also shows that 82% of respondents from those industries are planning to increase spending on technology for their deskless workforce. Transportation and Manufacturing are the two leading industries. In addition, these industries are willing to invest in new technologies to assist their employees with productivity and keep them happy.
Businesses Can Save Time and Money with a MWMS
There are common struggles that companies running field services operations face: controlling costs, improving resource allocation, and streamlining business management. Implementing MWM provides a solution to these common factors, and provides a competitive advantage.
Key Benefits of Implementing a MWMS
Increase Efficiency
Efficiency is essential as it impacts productivity. With MWMS, managers can monitor the actual time employees spent on tasks and their progress. The telematics data and reports enable managers to analyze working processes, optimize and organize the field workers. In addition, managers can provide training and support their employees when issues are identified early.
MWM streamlines scheduling, dispatching and communication through centralized tools. The result is reduced downtime, increasing efficiency and productivity, ultimately impacting your bottom line.
Reduces Operational Errors & Increase Customer Satisfaction
Operational errors and process complexity negatively impact all aspects of finance, management, and overall business operations. Many of these issues stem from paper-based processes. This can also lead to lower customer satisfaction due to process and timeline management challenges.
MWMS enables the back-office to simplify processes by streamline payroll and invoicing that will result in lower administrative costs and errors. In addition, it provides greater accuracy and reduces overhead expenses, ultimately resulting in an improved customer experience, employee satisfaction and lowered operating costs.
What to look for in MWM solutions
An MWMS is a critical aspect of digital transformation. By investing in MWM solutions, companies can embrace digital transformation and reap the benefits of an accelerated ROI.
When implementing, it is essential to take some initial steps:
You should identify :
- What are your business goals?
- How easy is it to implement?
- Whether it can be integrated with other digital tools, such as GPS fleet tracking?
Arpaway offers advanced digital tools like GPS Tracking, A.I. Dashcam that integrate with mobile workforce management software and enhance transparent visibility to field workers.
Our hardware is compatible with most fleet management platforms so you can start tracking, monitoring and analyzing your vehicles/assets immediately. We source leading-edge products and cultivate relationships with key partners, making it easier for you to grow your business. Check our hardware from the top manufacturers of GPS Tracking & IoT devices.