Returns Policy

Items sold by Arpaway are non-refundable.  Clients should consult with ARPAWAY prior to placing an order to ensure that devices and accessories are appropriate for the intended application.  It is up to the client to determine which devices and cables best suit their application and environment.  In certain circumstances, returns may be approved by ARPAWAY for unused equipment & accessories, however a restocking fee of 20% will apply.

Device Warranty

DOA

Dead on arrival means that a device completely fails to operate or power on, upon first using the device.  ARPAWAY’s DOA warranty is 30 days, which includes a full replacement of the device.  This DOA policy follows the manufacturer’s warranty against defects and does not cover damaged devices due to physical or environmental factors.  If a DOA device is returned to ARPAWAY, and is found not to be defective, the device will be returned to the client, at their cost, and support hours for trouble shooting will be charged.

General Warranty

All devices come with a 12-month manufacturer’s warranty which warrants against defects caused during the manufacturing process.  This does not cover damaged devices due to physical or environmental factors.  Warranty starts on the day which hardware is shipped to the client.  The warranty process is to send the device to ARPAWAY, at the customer’s cost, to 14 – 3650 Langstaff Rd Suite 375 Woodbridge ON L4L 9A8 Canada. ARPAWAY will have the device repaired, and then ship it back to the client at ARPAWAY’s cost.  If a warranty return is found not to be defective, the device will be returned to the client, at their cost, and support hours for trouble shooting will be charged.